Global Crossing Limited (GCL) is a communications solutions provider, offering a suite of Internet protocol (IP) and telecommunications services worldwide. GCL’s network delivers services to more than 690 cities in more than 60 countries and six continents around the world. The Company operates through three segments: Global Crossing (UK) Telecommunications Limited (GCUK) and its subsidiaries (the GCUK Segment), which provide services primarily to customers in the United Kingdom; Impsat’s holding company, GC Impsat Holdings I Plc (GC Impsat), and its subsidiaries (the GC Impsat Segment), which provide services primarily to customers in Latin America, and GCL and its other subsidiaries (ROW Segment), which represent all its operations outside of the GCUK Segment and the GC Impsat Segment, and operates primarily in North America, with smaller operations in Europe, Latin America and Asia.
NETWORK
Global end-to-end network management provides our customers with transparent provisioning, support and maintenance.
Your experience will be seamless, worldwide. Multilingual technical support 24×7. Including ordering, maintenance management, service ticketing, trouble-shooting, billing and general inquiries. By phone, e-mail and the World Wide Web.
We monitor the whole network, all the time — thanks to advanced, integrated network management systems (NMS). That means we’re in constant contact with our undersea cable systems, shore station equipment, backhaul facilities and terrestrial networks worldwide. We’re fully accountable for ongoing operations, achieving optimum network performance and ensuring unmatched reliability.
ONLINE ACCOUNT MANAGEMENT
uCommand® is an industry-leading online account management tool that puts the customer in control. It provides access to the information they need securely, instantly. Customers can access their account 24 hours a day to manage their network, services, obtain invoices, order services, interact with customer service and more. It’s easy and it’s free.
YOUR PRIMARY CHOICE FOR NETWORK CONTINUITY IS GLOBAL CROSSING
It’s a world of surging change, massive globalization and unprecedented innovation. At the same time, a world of business instability, political crises and random chance. Why wait for natural or man-made disaster to strike before addressing the vulnerability of your network?
With Global Crossing as your alternative service provider, you’re prepared for the unexpected. Our services provide you with a powerful, flexible portfolio of solutions, creating a robust safety net for your data and voice communications ensuring the continuity of your network, wherever and whenever a disaster strikes.
Network Continuity Services:
* Global Crossing IP VPN Service™ – performance and security, with the benefits of IP — scalability, flexibility and improved economics — an ideal solution for networking needs as a fully provisioned, always-on back-up network, with the option of paying only for what you use.
* Private Line – connect your sites in over 200 cities around the world, riding on Global Crossing’s worldwide seamless backbone; Private Line now features the safety of DACSR — Diversity, Avoidance, and Customer Specified Routing; lets you designate specific routes for service.
* Internet access services – ensure the continuity of your Internet applications through a Tier 1 provider with a single worldwide AS number and peering agreements with more than 40 of the top global ISPs.
* Voice services – Outbound Services and Toll Free/Freephone Services — advanced voice services that provide diversity and redundancy for uninterrupted calling.
* Conferencing services – already the alternative service provider of choice for hundreds of companies.
NETWORK SECURITY
The Network Security Agreement Among Global Crossing, ST Telemedia and Several U.S. Government Agencies
Setting a new security standard, Global Crossing is implementing and following the most stringent security measures in telecommunications today, as required by our Network Security Agreement with several U.S. government agencies. Our comprehensive, landmark agreement covers the areas of
* Physical security
* Logical security
* Information security
* Personnel security
. . .all overseen by a Security Committee of the board of directors and subject to independent third party audits.
What is the Network Security Agreement?
On September 24, 2003, the Network Security Agreement was signed by Global Crossing Ltd. and Singapore Technologies Telemedia Pte Ltd. (ST Telemedia) and by the Federal Bureau of Investigation (“FBI”), the U.S. Department of Justice (“DOJ”), the U.S. Department of Defense (“DOD”), and the Department of Homeland Security (“DHS”) (together the “U.S. government agencies”) to address U.S law enforcement and national security concerns raised by foreign investment in critical U.S. telecommunications infrastructure.
While Global Crossing has always lived up to industry standards with regard to network integrity, our Network Security Agreement helps us achieve the new levels of U.S. security being established in areas of “critical infrastructure” such as telecommunications, energy, transportation and financial systems.
Our agreement is an extensive legal document, presenting advantages and opportunities that may not be immediately apparent, and so Global Crossing has prepared this document to clarify some key features of the Network Security Agreement and its implications for our customers.
A Culture of Security
This precedent-setting agreement – designed to evolve over time in conjunction with U.S. security requirements – sets the bar higher for network security in the telecommunications industry in several unique and important ways that represent a positive impact for Global Crossing’s customers.
Our agreement creates a “culture of security” throughout Global Crossing – all Global Crossing personnel must participate in special Network Security Agreement training and are expected to understand and enforce all provisions of the agreement as they relate to particular job functions.
The Network Security Agreement and Global Crossing’s culture of security enables us to offer an unparalleled level of security – for local, state and federal government agencies; financial services providers with SEC compliance and transactional security requirements; all businesses transacting e-Commerce across the U.S. network for any reason; and all customers requiring voice, data and video transport over a highly secure network – wherever they may be located.Moreover, the agreement addresses network security concerns through a number of concrete measures.
How does the Network Security Agreement make this possible?
Network Information and Traffic Security – The Network Security Agreement establishes a series of measures designed to secure information pertaining to the operation of the Global Crossing network and to protect the traffic crossing the Global Crossing network from unauthorized surveillance and interception. In addition, the agreement sets out measures to control the routing of U.S. domestic voice and data traffic, and employ industry “best practices” for protecting the network against malicious attacks. It also ensures the secure storage of customer and transactional information.
Personnel – While all Global Crossing personnel are expected to be familiar with the basic provisions of the Network Security Agreement, specific job functions centered in the U.S. carry greater security responsibilities. The agreement establishes a series of measures designed to ensure the highest integrity amongst Global Crossing employees involved in sensitive network operations – beginning with a screening process. The screening process follows the same guidelines established for U.S. government agencies to screen their civilian federal employees.
Newly hired personnel are also required to sign a non-disclosure agreement approved in advance by the U.S. government agencies that are parties to the Network Security Agreement.
Screened personnel would include, for example,
* those with access to network infrastructure;
* those responsible for accessing and monitoring communications, and responsible for data storage;
* those in control of transactional data, call associated data or subscriber information; persons who have access to sensitive information, and
* those responsible for security and information services.
Corporate Governance – The Network Security Agreement establishes a series of measures designed to ensure that Global Crossing’s corporate governance is consistent with the goals of the agreement.
1. Global Crossing has developed an “Information Security Plan” that defines the proper handling of classified, controlled unclassified, and sensitive information within Global Crossing. It is the standard by which Global Crossing’s compliance and performance will be measured by the U.S. government agencies and our third party auditors.
2. Internal executive oversight will be provided by a Security Committee of the board of directors. Global Crossing has appointed four board members who have received U.S. government approval and will serve as the Security Committee board members. Additionally, the Head of Network Operations, Head of Global Security and our Security Officer (who will receive security clearances from the U.S. government) will report to the board through the Security Committee in matters relating to the Network Security Agreement.
3. Global Crossing’s implementation of and compliance with the Network Security Agreement will be periodically evaluated by an independent third party auditor. Independent audits will be conducted to verify Global Crossing’s compliance with the Network Security Agreement for the Security Committee of the board of directors and the U.S. government agencies that are party to the agreement.
